Come and talk to us, we have been solving problems for nearly 40 years
Guidance and Support
Attention to detail
Our clients are always our first priority
Professional expertise, a high level of service and value for our clients
Serving our clients
We have a responsibility to provide the highest possible service for our clients of which there are two aspects:
Firstly, the quality of the legal advice we provide.
Secondly, how we conduct that legal advice — do we explain, encourage and achieve their expectations ?
To ensure that our systems and training are of the highest standard and that we actually deliver a quality service, we have achieved Lexcel status – this is the Law Society’s quality mark for excellence in legal practice management and excellence in legal client care. Since it was introduced, little more than 10% of solicitors in the UK have achieved this distinction. In addition to Lexcel, we also have eight Law Society accreditations.
Comments from Lexcel’s annual appraisal –
“One of the best firms I have seen”.
“The firm give their clients very detailed and clear advice in plain English”.
“Thomas Dunton Solicitors is a well run practice with highly motivated staff members who take great pride in their work and in providing high levels of client care. Simply outstanding”.
The personal touch
At Thomas Dunton you have the advantage of face-to-face meetings with solicitors who are experts in their field, where you can ask questions, get immediate replies and ask for clarity where necessary.
You can either call in to our local office or telephone, knowing you will be able to speak to the person handling your case and not a call centre.
We value the relationship we have with our clients and your needs are always our first priority.
Please click here for a brief overview of our services.
Serving Kent and the South-East
Our offices are conveniently based in High Street,Orpington, Kent with excellent access from further afield via the M25.
Please visit our dedicated Personal Injury website which contains more detailed information about different types of injury and the services provided by our highly trained and experienced team of lawyers. This video illustrates the expertise we can provide.
For details of all our newsletters or to request a copy, please click here.
What do our clients think of us ?
Good intentions alone are not sufficient to provide the legal help that people need. Only the client can say if we actually provided the degree of service, in all aspects, that they required.
For this reason we ask every client to complete a “Client Satisfaction Survey” which covers all the features of their case from value for money to whether their expectations were met.
The replies are anonymous and therefore likely to be completely honest. Any adverse comments or trends are investigated and appropriate action taken.
Here are the responses to four of our questions, covering a two year period:
How satisfied were you with our overall service?
85% of our clients were extremely satisfied and 15% satisfied.
Would you recommend Thomas Dunton to a colleague, friend or family member?
94% of our clients said they would and 6% said they probably would.
Were you able to understand any advice/information given to you?
76% of our clients found the information very easy to understand and 24% quite easy.
Did we give you realistic advice as to the outcome of your case?
78% of our clients were extremely satisfied and 22% were satisfied.
Overall, 77.4% of clients were “extremely satisfied” and 22.3% were “satisfied” with the service we provided.
A full breakdown of responses to all the questions can be found here on our website.
Some typical quotes from our clients – many more can be found on our website.
“What you all do for people is amazing. You should all be proud of yourselves for putting a little bit of light back in my life and I’m most certain that of others”.
“Thank you so much for all your help for my family and I. I am so very grateful. You’re my little Christmas angels”.
“Thomas Dunton exceeded my expectations in terms of service quality and value for money”
BBC’s “Rip Off Britain” talks to Thomas Dunton
We were delighted when the producers’ of the BBC consumer programme “Rip off Britain” asked if Catherine Crabtree would like to appear and answer question about the importance of Wills and why the wording must exactly reflects your wishes. They had seen the videos on this website and had been very impressed !
“The Legal Hour” Phone-in programme on LBC 97.3
Every Monday at 9pm on LBC radio, you can catch up with Clive Bull’s popular “Legal Hour” phone-in programme. Vernon Hadida, a senior partner at Thomas Dunton, is a regular contributor to the show, answering many interesting and varied questions from members of the public.
Each programme with Vernon can be found on the “News” menu on the left side of your screen. Each subject covered is annotated for easy reference and access.
Peter Zelnik & Co. Solicitors
The firm of Peter Zelnik Solicitors, based in Biggin Hill, has closed and Thomas Dunton look after the documents left with them including Wills, Powers of Attorney, correspondence, court documents and other important items. We would be pleased to hear from any of their clients with any legal enquiry. Please click here for more information.
The information on this website is of a general nature and details are prone to change.
Individual advice should always be taken.
If you require an urgent call, please complete these few details and we will aim to respond before the end of the day
March 15, 2017
Increase in probate fees from May
From May 2017, the Government has increased the fee for Probate from £155 as follows: Value of estate (before inheritance tax) Proposed Fee Up to £50,000 or exempt from requiring... (continue reading)
February 28, 2017
Families could lose out on IHT break
The Telegraph reports that many people who established trusts as a way of limiting IHT liabilities risk losing out on a valuable new tax perk unless they rearrange their affairs. From... (continue reading)
The Government’s new Inheritance Tax rules. Can you really leave £1,000,000 tax free ?
Does your Will provide effectively for your dependents and loved ones ? How often should you review it?
The problems you leave by not having a Will.
What is a Power of Attorney and why it may be more important to you than a Will?
You will be able to ask questions about your specific concern without any obligation.
You will receive a free information pack on the subjects we discuss and you can listen again to parts of the talk through videos on this website.
The talks start at 11am and lasts approximately one hour including questions. There is no need to book but these talks are very popular and you may wish to call the office to reserve your seat.
Future talks in the Library will be on 16th May and 20th June at 11am.
Please click here for more information and videos on Wills, Lasting powers of Attorney and Inheritance tax.
LBC Legal Hour
The latest programme recorded on 15th March 2017 is now available. Well known sports reporter Ian Payne was the host for the evening. During the live broadcasts, Vernon is asked many interesting and varied questions from members of the public.
Catherine Westcott truly helped us beyond her duty and was always there for us, going that extra mile made all the difference.
“All very satisfactory, efficient and approachable. We now look upon Thomas Dunton as our solicitors”.
“Extremely satisfied with the service that you have provided. We will be recommending Thomas Dunton to our family and friends”.
“Great patience and great deal of thought to ensure our Will achieved our complicated requirements. Thank you”.
“I found the staff I dealt with professional, practical and patient…helping to clarify matters and enabling me to take better informed decisions”.
“Wonderful and understanding of my circumstances. Guided me through the process and presented all the options in a way that I could understand”.
“Thank you for all your hard work. You have been amazing. I will forever be thankful that you were my solicitor”.
“The service was exceptional — friendly, welcoming and sympathetic. I do not think that I could have received a better service anywhere else”
“I have no words to express my gratitude to your amazing work and patience”.
Thank you very much for the courtesy, care and efficiency which we have received from you and everyone we have dealt with at Thomas Dunton. We made a good choice when deciding to go with yourselves!
Thank you so much for all your help for my family and I. I am so very grateful. You’re my little Christmas angels. December 2015
What you all do for people is amazing. You should all be proud of yourselves for putting a little bit of light back in my life and I’m most certain that of others. December 2015
“The firm give their clients very detailed and clear advice in plain English.”
Extremely friendly, did not feel that anything was too much trouble.
I received a very prompt, professional and caring service from you at a very sad and distressing time.
Dear Lisa, Maria and Tessa,
Thank you all for your amazing support throughout last year. It really was a hideous experience, but every time I got to the point I couldn’t breathe and I spoke to one of you, I felt instantly strong again. You really are a fabulous team.
When Margaret left, I was really worried, but Maria you picked up the baton and ran with it brilliantly. Then when Maria you obviously had to put your own family first, Tessa picked up the baton and just kept running for me. Lisa you made me giggle and reassured me whenever I was about to cry or hide in a cupboard, often picking up the phone to check I was ok – so very kind. Crackerjack will now forever remind me of you!
I will recommend you to any of my friends who decide they need to take this brave step. You are simply the best. I hope you all enjoy your acorns, and remind you of how much you’ve helped people like me get out of unhappy situations. As they say, from acorns mighty oaks grow.
Many thanks to you all,
I kind of miss you!!
“Vernon Hadida is by far the best solicitor I have ever dealt with.”
“Extremely satisfied with the service which I considered excellent value for money.”
“I was very happy with the service. I was always able to speak to somebody that could help me when I telephoned.”
“Thank you for all your work on my claim. I am extremely grateful for your assistance.”
“Thomas Dunton exceeded my expectations in terms of both service quality and value for money.”
THOMAS DUNTON SOLICITORS
217-219 High Street, Orpington,
Kent BR6 0NZ, United Kingdom
Tel: 01689 822 554