Each of our clients is sent a “Client Satisfaction Survey” questionnaire which covers all aspects of their case.
The replies are anonymous and therefore likely to be completely honest. Any adverse comments or trends are investigated and appropriate action taken.
Overall results for 2017:
92% of our clients would recommend us to their friends and family.
81% of our clients were extremely satisfied with the overall service received from us.
80% were extremely satisfied that their objectives were understood and that they were given realistic advice.
86% of our clients felt extremely satisfied that they were treated fairly at all times.
A full breakdown of the results can be obtained from our offices. Please email firstname.lastname@example.org for a copy.