Thomas Dunton’s Customer Survey for 2011/2012

How satisfied were you with our overall level of service?

98% of our clients are very satisfied or satisfied with our overall service.

Did we give information or advice that was easy to understand?

96% of our clients found the information very easy or fairly easy to understand.

How informative did you find our staff?

98% of our clients found our staff to be very or fairly informative.

How well did we keep you up to date with progress?

99% of our clients were very pleased or fairly pleased with our updates.

How well did we listen to what you had to say ?

96% of our clients said we listened very well or fairly well

Did we give you realistic advice as to the outcome of your case?

98% of our clients said that we gave realistic advice.

Would you recommend us to someone else?

97% of our clients would are certain or likely to recommend us.

If you telephoned us were your calls generally answered personally or by answering machine?

96% of your calls were answered personally and 4% by answering machine.

Click here to view the latest survey results.

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