Thomas Dunton’s Customer Survey for 2011/2012
How satisfied were you with our overall level of service?
98% of our clients are very satisfied or satisfied with our overall service.
Did we give information or advice that was easy to understand?
96% of our clients found the information very easy or fairly easy to understand.
How informative did you find our staff?
98% of our clients found our staff to be very or fairly informative.
How well did we keep you up to date with progress?
99% of our clients were very pleased or fairly pleased with our updates.
How well did we listen to what you had to say ?
96% of our clients said we listened very well or fairly well
Did we give you realistic advice as to the outcome of your case?
98% of our clients said that we gave realistic advice.
Would you recommend us to someone else?
97% of our clients would are certain or likely to recommend us.
If you telephoned us were your calls generally answered personally or by answering machine?
96% of your calls were answered personally and 4% by answering machine.
Click here to view the latest survey results.