What our clients say:

We think it’s important to maintain and enhance the highest standards of our service, so we ask each client to complete an anonymous client satisfaction questionnaire after we have worked for them. At the end of each year we collate the results and analyse the feedback.

Some of the highlights from our 2023 customer satisfaction survey are:

  • 100% of those who responded said they were satisfied with the service they had received
  • 92% of those that responded would recommend us to friends and family and 7% said they would probably recommend us to friends and family.

A full breakdown of the results can be obtained from our offices. Please email marketing@thomasdunton.co.uk for more information.

Here are just some of the fantastic feedback and comments received about the service we have provided in the past: 

  • “Catherine Crabtree prepared our mirror wills. She was knowledgable and efficient, and provided us with helpful and practical advice. A pleasure to deal with her and her team. A very reasonable fee too.”
  • “Aylin Osman and her assistant Sally Johnson were very helpful in our property purchase transaction. As a first time buyer this can be a very stressful experience, but the firm as a whole provided very clear advice and updated us at every stage of the transaction. Also a quick shout out to Catherine Westcott and Melanie Dunton for their expert involvement and the ladies at reception as they were professional and polite.”
  • “We have had a very long and tortuous journey in selling and buying our house. Catherine has been so supportive and helpful throughout.”
  • “Following a terminal diagnosis, I was suddenly faced with needing a will and LPAs urgently. My husband rang Thomas Dunton on a Friday afternoon; No one was initially available, but I talked to a fantastic secretary to explain the situation and she told me someone would contact me the following Monday. As promised, I was contacted by Catherine Crabtree, during her annual leave, and we were able to go through all the paperwork to ensure everything was in place should the worst case scenario occur. We were immensely impressed with her calm and professional approach during what was a difficult situation for us. All that could be done, was done on that day which lasted well into the evening. It is difficult to express the value of such a service to someone going in the following day for a procedure from which she may not return fully in charge of her mental capacity. Invaluable! My heartfelt thanks to Catherine and the team. You have been utterly brilliant when we needed you most.”
  • “As a repeat customer, we have also worked with Thomas Dunton when purchasing and selling properties in the past. The conveyancing service they provided was excellent and thorough with great attention to detail. Every single member of staff was efficient and a delight to work with. We will definitely be turning to them again should the need arise.”
  • “In this day and age of impersonal internet services, we feel lucky to have dealt with a firm which operates at the human level.”
  • “Ms Bengo went above and beyond to provide an excellent service to my family at an extremely traumatic and difficult time. She was kind, patient, helpful and at all times was very professional and we are extremely grateful to her. Thank you.”
  • “I have been very impressed with the expertise and professionalism in all the different services carried out for me by Thomas Dunton Solicitors. Nothing has ever seemed ‘too much trouble’ and I have really appreciated the warmth and friendliness I have received from the whole team. I know I can go to them for advice if I need it at any time in the future. Thank you very much.”
  • “I found the service in all areas to be excellent and I was made to feel at ease which is important to me.”
  • “He always made us feel like we were his most important clients. He provided a fast and professional service with a politeness and discretion that is second to none. We cannot recommend Mr Sardo more highly.”

Read more reviews on our profile on ReviewSolicitors.

What independent Auditors have said about us:

From the Lexcel Assessor: July 2023 — “Thomas Dunton Solicitors continues to be a very well managed practice with very good client care, excellent client feedback, and highly motivated members of staff at all levels.”
From the Lexcel Assessor: June 2022 —“Thomas Dunton Solicitors is a very well-run and closely supervised practice with good client care practices.”
From the Lexcel Assessor: June 2021 —” Thomas Dunton Solicitors should be commended for the multiple areas of good practice identified during the assessment and for the high levels of client care and regulatory compliance seen in their client files.”
From the Lexcel Assessor: May 2020 — “Thomas Dunton Solicitors should be commended for the multiple areas of good practice identified during the assessment and for the high levels of  client care and regulatory compliance seen in their client files.”
From the Lexcel Assessor: May 2019 —  ‘Thomas Dunton solicitors are a high-quality law firm….with dedicated fee earners who take client care very seriously indeed’
From the Lexcel Assessor: June 2018 — “Thomas Dunton demonstrated the usual high levels of client care and advice seen at previous assessments.”
From the Lexcel Assessor: June 2017 — ”They continue to maintain the high standards of compliance with the Lexcel standard that I have come to expect from them.
From the Lexcel Assessor:  July 2016 — “The firm give their clients very detailed and clear advice in plain English.”
From the Lexcel Assessor:  July 2015 — “An excellent firm”.
From the Lexcel Assessor: July 2014 —  “Thomas Dunton Solicitors is a well-run practice with highly motivated staff members who take great pride in their work and in providing high levels of client care.  Simply Outstanding! ”
From the Lexcel Assessor: July 2013 — ” One of the best firms I have seen…and I have seen some very large firms.”
From the Legal Services Commission: 23rd June 2011 —  “I have seen work which is a deep joy to behold”.
From the Solicitors Regulation Authority: 9th and 10th July 2008 —  “I was pleased to note the genuine commitment to delivering the highest standards of client care”.
From the Legal Services Commission: “I wish every office was run like this”.
From Accident Line: 2013 report: “We are pleased to advise that his report is extremely positive” and ” nothing further to do other than to congratulate you and your team on a job well done”.

Find out more about our services and what sets Thomas Dunton Solicitors LLP apart.

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