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LPA ‘requires customer-friendly approach’

There have been recent calls for a more customer-friendly approach to setting up, registering, storing and understanding lasting power of attorney (LPA). The Financial Conduct Authority is looking at whether people could apply online to the Office of the Public Guardian (OPG) to have their family take care of their finances if they lose mental capacity, without the requirement for a paper-and-pen signature. It comes as growing numbers of the ‘sandwich generation’ – those with responsibilities for looking after children and elderly parents – say they have experienced frustration when trying to deal with their loved ones’ affairs.  People can apply to set up a Power of Attorney online, but this process has been criticised for its risk of leaving vulnerable people open to fraud or coercion.

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  • “We have both been impressed with Catherine’s diligent and thorough conveyancing, highlighting issues with the property that had been missed during the previous sale, so we are both very happy with our choice of solicitors!

    We’d be delighted to use Thomas Dunton again.”

  • “Catherine Westcott truly helped us beyond her duty and was always there for us, going that extra mile made all the difference”.

  • “All very satisfactory, efficient and approachable. We now look upon Thomas Dunton as our solicitors”.

  • “Extremely satisfied with the service that you have provided. We will be recommending Thomas Dunton to our family and friends”. 

  • “Great patience and great deal of thought to ensure our Will achieved our complicated requirements. Thank you”.

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  • “Wonderful and understanding of my circumstances. Guided me through the process and presented all the options in a way that I could understand”.

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  • “The service was exceptional —  friendly, welcoming and sympathetic. I do not think that I could have received a better service anywhere else“.

  • “No words to express my gratitude to your amazing work and patience”.

  • “Thank you very much for the courtesy, care and efficiency which we have received from you and everyone we have dealt with at Thomas Dunton.  We made a good choice when deciding to go with yourselves!”.

  • “Thank you so much for all your help for my family and I.  I am so very  grateful.  You’re  my little Christmas angels”

  • “What you all do for people is amazing. You should all be proud of yourselves for putting a little bit of light back in my life and I’m most certain that of others”

  • “The firm give their clients very detailed and clear advice in plain English.”

  • “Extremely friendly, did not feel that anything was too much trouble”.

  • “I received a very prompt, professional and caring service from you at a very sad and distressing time”.

     

  • Dear Lisa, Maria and Tessa,

    Thank you all for your amazing support throughout last year. It really was a hideous experience, but every time I got to the point I couldn’t breathe and I spoke to one of you, I felt instantly strong again. You really are a fabulous team.

    When Margaret left, I was really worried, but Maria you picked up the baton and ran with it brilliantly. Then when Maria you obviously had to put your own family first, Tessa picked up the baton and just kept running for me. Lisa you made me giggle and reassured me whenever I was about to cry or hide in a cupboard, often picking up the phone to check I was ok – so very kind. Crackerjack will now forever remind me of you!

    I will recommend you to any of my friends who decide they need to take this brave step. You are simply the best. I hope you all enjoy your acorns, and remind you of how much you’ve helped people like me get out of unhappy situations. As they say, from acorns mighty oaks grow.

    Many thanks to you all,

    I kind of miss you!!

  • “Vernon Hadida is by far the best solicitor I have ever dealt with.”

  • “Extremely satisfied with the service which I considered excellent value for money.”

  • “I was very happy with the service. I was always able to speak to somebody that could help me when I telephoned.”

  • “Thank you for all your work on my claim. I am extremely grateful for your assistance.”

  • “Thomas Dunton exceeded my expectations in terms of both service quality and value for money.”