What they say about us
What independent Auditors have said about us:
From the Legal Services Commission, who carried out an audit on 23rd June 2011: “I have seen work which is a deep joy to behold”.
From the Solicitors Regulation Authority who carried out an audit of the firm on 9th and 10th July 2008: “I was pleased to note the genuine commitment to delivering the highest standards of client care”.
From the Legal Services Commission: “I wish every office was run like this”.
From Accident Line, the only personal injury scheme endorsed by The Law Society: “I would place you right at the top…. (out of 350 offices audited)”
Thank you to our clients for the following comments which have been received:
It is very difficult to find professional solicitors like Thomas Dunton, Solicitors, Jonathan Haines was amazing. He treated my case like his.
I was treated with respect and given information which resolved my homeless situation. Thomas Dunton resolved my homeless situation when all else, including all the Government bodies, had failed me.
I would like to express my thanks to you and your staff for your assistance in this protracted matter and obviously pleased that with your assistance things reached a satisfactory conclusion. I shall certainly keep the leaflet of your company’s services.
Thank you for dealing speedily and efficiently with this matter (something I am less used to these days).
I thank you sincerely for your help in this matter, so competent and efficient.
From my own personal experience of Thomas Dunton, Solicitors and Mr Sardo as an Employment Solicitor, I would, without hesitation, recommend their services to any person who fell foul of their employer.
We thank the Conveyancing Team for your prompt and kind attention to the various matters arising during the sales process and for helping to ensure all the transactions to completion went smoothly.
We used Thomas Dunton for our conveyancing and found SC and MD helpful and efficient. Excellant conveyancing, we are very pleased.
Excellent service, efficient and helpful.
Thomas Dunton are an extremely professional Company. They provide exceptional service and prompt communication throughout the process. My move went smoothly and mostly stress free. I would highly recommend Thomas Dunton to anyone requiring the services of a Solicitor and would like to thank Mandy Douglas and Stephen Cosford for all their help. We are very happy in our new home.
We are very impressed with your prompt and efficient service to date, all of which helps take some of the sting out of buying and selling our homes.
Very satisfied with the service provided, I would highly recommend your firm.
Very helpful and prompt responses. Always felt confident in your dealings and were very polite and friendly.
Employ more Solicitors like Nancy Lee!!
My enquiry was under community legal work and Thomas Dunton was happy to help, providing me with written and verbal advice. Their advice was professional and thorough.
After phoning around 17 different solicitors, I was extremely grateful to hear a very mature, sympathetic voice to help. Since then I would want to deal with no other organisation in law matters. Everyone has been so lovely. Thank you.
TD provides a professional and value for money service from its Conveyancing Department. I would have no hesitation in recommending their services.
I just wanted to say a big thank you to Mandy Douglas for being so patient and helpful – its been a pleasure working with her.
… prompt replies and best possible service from the Company.
Very thorough, helpful and always easy to get in touch with.
Your Solicitors services are really good. Organised faster and you take care of your Clients. Thanks so much for the job you done. God Bless.
Thank you for the work you did in helping me prove that I was not responsible for the debt.
Excellent level of service received. Efficient, friendly, no fuss. Very client orientated. Would highly recommend.
From the start to the finish of my case Thomas Dunton answered all my questions, which helped me with my claim. They have done what they said. Very professional
We would like to take this opportunity of thanking you most sincerely for such professional work you have done for us so far, we are really impressed by your thoroughness and diligence. It is truly reassuring knowing someone is completely working for your best interests, thank you.
I was very satisfied with the help I received from TD regarding family and housing issues. Keep up the excellent work.
Excellent service.
The service provided was very helpful and friendly. No question big or small was an issue and the procedure of my case was explained to me very clearly.
Great Service. Very happy with service and result. Great correspondence between Solicitor. Excellent.
You dealt with my case very well. I was happy with the service over all.
…accept my sincere thanks for your very sympathetic and professional help and support.
Would recommend because I think you provide a good service and are very knowledgeable in divorce matters.
Excellent Service, Outstanding Client Care, very helpful and clear. Worked hard to solve my case.
Thank you so much for your professional help with my divorce!
I cannot finish this letter without expressing the grateful thanks of all the family for your advice, patience, sympathy and assistance over the last two and a half years or so. We have been well served by Thomas Dunton, by the appointed barristers and by the staff members, who accompanied our daughter and supported her through the court appearances.
Clone Jonathan Haines! First Class, realistic service with excellent response times.
From instruction to completion, the purchase of our property took 22 days. Excellent!
Very helpful, professional and kept me fully informed – I knew everything Catherine did about the process. Very efficient and friendly service. Helped minimise the stress of moving.
Thank you very much , the letter is fantastic. I am thankful I came to you for assistance with my matter.
I would not hesitate to recommend the Conveyancing team, especially Catherine Westcott. My sale was swift and I found Catherine very knowledgeable, helpful and efficient.
Thomas Dunton exceeded my expectations in terms of both service quality and value for money.
I was extremely satisfied with the standard of service I received.
Thank you for all your hard work and being at the end of the phone and just being brilliant!
My mother recommended you. Easy to make initial contact.
Thanks for all your hard work for our sale and purchase. You made a stressful time easier by how efficient you are.
I could not imagine a house sale going so smoothly. Well done and thanks.
A professional and well organised facility, who handled my business as expected.
Excellent. Fast, reliable service, backed up by regular contact and updates.
Many thanks for your advice and help, Melanie, under very difficult and strained conditions.
Thank you for all your hard work and support over the last two years.
Difficult situation handled with sympathy and advice given was fantastic. Thank you. Couldn’t have wished for better.
You are very efficient and reliable and without a doubt we will be happy to recommend. You are doing a very good service and carry on the good work.
They do what they say they are going to do, so I could get on with my life.
Very pleased with the outcome. Staff were very kind and polite. Will definitely come back if need be. Thank you all so much for a fantastic service.
Professional, efficient, polite. A first rate service.
Conveyancing was handled both professionally and in a friendly manner.
Professional, attentive and courteous. Thank you.
I thank you so much for your help and support and I won’t hesitate to get in touch if I have to.
Many thanks for usual high level of customer service.
My case was a fairly easy one, but my solicitor sorted it quickly and kept me informed on everything. On both occasions of using Thomas Dunton I was very pleased with the service.
I found the service from TD to be excellent at all times …….in fact, they helped change our lives for the better. I don’t think the level of service could be any better that it already is. All it needs is for me to thank Derek Hampson, Melissa Chan-Sui-Hing and Dawn Amos. I will always be grateful to them, also Ann, the Secretary, who always provided a sympathetic and encouraging ear whenever I was stressed out and worried. I really don’t know what I would have done if it had not been for TD. My son and I were very lucky indeed to be referred to this firm.
It was lovely to be answered by a person and not a machine. I have found everyone I dealt with very helpful and courteous. If I could give out ‘gold stars’ I would give one in particular to Liz. What a kind and helpful lady. She made a very stressful time easier to deal with.
I would also be extremely grateful if you could pass on my regards to Melanie Dunton who I will always be so grateful to for being so supportive during an awful time in my life. She genuinely was my rock.
…it goes without saying that being involved with you has been excellent, you are an honest and good solicitor who has given me a lot of confidence, so thank you very much.
We found you to be very professional and helpful.
I would like to thank your staff members, namely Mr R Sardo for the amount of time and effort into my case, also Mr N Robertson and Miss L Newton.
We are now settled into our new property and would like to thank you for the excellent service you provided during our sale and purchase. We would definitely recommend your services to friends.
A big thank you for all you have done to assist me…your time and advice has been invaluable. You are a credit to your profession.
Thank you very much for your help, it has been a great pleasure having both of you on board and we hope that we can do further business with you in the future.
Very professional, polite, and at the same time, friendly. Always felt secure and welcome. Thank you so much.
I was always treated in a friendly, supportive manner. Adrienne is an excellent solicitor.
Excellent service – very easy to talk to. Offered good advice. Lots of support by Adrienne and Louise… Very easy to contact. Extremely helpful from the beginning.
I have just received your letter with the great news, I’m speechless, thank you so much for your help.
I write to thank you and your colleagues for the very able and professional attention given to my affairs. I wish you well in the future, again, my sincere thanks.
Thomas Dunton in general, and Tessa in particular, have represented me for the last 10 years during the painful litigation with my divorce and family issues. In all that time the advice has been 100% accurate and every time we have gone to court the decision has been in our favour. There have been times when it has been difficult to accept their advice but it has always proved correct and ensured that not only did we win our cases, but also had costs awarded to us. I have complete confidence in recommending their services as they have proved to be professionally excellent and also emotionally supportive and understanding during a particularly traumatic time for myself and my children.
Once again thanking you, Sheila and all your colleagues for all your much appreciated, amiable, professional assistance with the resolution – now final of these matters. I personally am very impressed with the excellent professional advice and customer service that I have received from everybody at Thomas Dunton; as much as the very favourable result that has been acheived.
Thank you for your continued support, both from you, and your staff at a very stressful time.
We would like to take this opportunity to thank you for the speedy and professional way you handled our Mirror Wills.
I must say that I am pleased with the outcome and once again must thank you, and your staff, for continued dedication throughout.
My solicitor, Melissa, only had a short amount of time to advise and help with my problem. Went out of their way to help me.
Received a good service and very much better than experience of previous solicitors.
Gave a great service all the time. Easy to contact. I always felt that Robert Sardo treated me as if I was his only client. Attention to detail at all times. Great service.
Without your support and that of Sheila’s in your absence, the whole episode, at times, would have been absolute hell… Melanie and Sheila were certainly ‘the wind beneath my wings’ in this divorce matter. Always there when I needed support. Thank you both.
Thank you for all your help and support through the process of our, at times, stressful move. We would recommend you in the future to any of our friends who may be thinking of moving house. Many thanks.
Once again, thank you for your kind and efficient service. I will recommend you to friends, should they ever need your services.
Thank you for all your help… and your patience in this matter.
I was very happy with the way myself and my case was dealt with; at times very sensitively and delicately, always confidently and professionally. Thank you.
Throughout the whole process, both myself and my wife were extremely impressed by the friendliness and professionalism shown by all at Thomas Dunton. Many thanks.
Thank you for all your help, friendly service and speedy completion of the sale of my property.
Thank you very much for all the work you have done to produce the contracts for the sale of my house and my flat purchase, it is much appreciated.
Thanks a gazillion for your marvellous efforts on my behalf. Now my health has recovered, I have redoubled my efforts to secure full-time employment and hope to be back at work soon.
You were recommended and I received a very good service.
Thank you for all of your hard work and dedication to defending my case. I am extremely pleased that together we have obtained a successful result.
I would like to thank you most sincerely for all the work you have done for us and the letter to the other side was perfect. I think you have done a wonderful job and there was so much paper work to send out, I could never have done all that myself, so I thank you and your secretary very much.
Thank you for all the help you gave me and my family. We could not have done anything without your help.
I’m sure you are aware, many of your clients feel as I did when I first came to see you. Due to the nature of my housing problem, I felt mentally and emotionally wrecked. I attended my first appointment and later walked out of your offices feeling like I had just come back to earth from being on another planet. I had hoped that someone was finally on my side. I had been listened to. I cried, swore and laughed, because I was talking to a very human person who apart from knowing where I stood legally and explained everything in a manner that didn’t make me feel I was stupid, I felt that the emotional aspect of possibly losing one’s home was considered. This was done in a totally professional way that inspired confidence but gave no false hope. I would like to thank you for all your help with my claim and for settling the matter as quickly as you did.
I write to thank you for the fantastic service my solicitor and his secretary have provided for our case. My solicitor knew my case profoundly. He put in an enormous effort and I was proud of his final submissions. His decision to press on could only have been taken by a true professional who had the courage of his convictions and the experience to take such risks. It is a privilege he earned to be trusted by his client. I will never forget the loyalty he showed in fighting our case. I wish all Firms could have such devotion.
He was so patient in trying to understand our broken English. He kept me fully informed, he always responded promptly and never gave any excuses. He served the cause of his client. He is a gentleman and the hero of my case. He gave the best advice and we are delighted with the result of our case. I trust him absolutely; he has changed our lives and we look to the future now with hope. His enthusiasm is infective. I would never hesitate to recommend this Firm.
In his absence his secretary was always on the ball, she followed my instructions perfectly and was very kind. She has a nice manner and they are a good team.
Thank you so much for yesterday and all you did to steady my nerves! I was quite overcome with emotion! You are a fabulous solicitor and I am so very grateful that you have represented me and guided me throughout all of this and did such a cracking job at Court! I could not have done that in a million years – you are worth your weight in gold. What a great result! And I meant what I said, I would recommend you to anyone. You have kept me focussed and have such a wonderful way with words, without being contentious.
How can I ever thank you for keeping me strong, supplying tissues and even making me smile!! I could never have got this far without your support.
Your advice introduced the clarity and pragmatism I have needed to make decisions about the best way forward in view of the above case and other matters related to my tenancy agreement, and I am acting upon your advice.
I am writing to you just to thank you for all your much-valued assistance concerning my homelessness and mortgage situations.
I would like to say I appreciate the courtesy and respect I was shown. An appointment with a solicitor is quite a daunting experience. When I left I felt more confident and hopeful. I read all the information that was sent, carefully and I thank you for it. It’s a good feeling to have someone on my side.
