Thomas Dunton Solicitors turns 40 – proving that a change of career in later life can really be a success!
It’s all down to the conviction of one man, the founder of the firm, Norman Dunton who decided to change his career later in life.
How it all began
Coming from humble beginnings, Norman left school at 14. He lost his first job because he was too short and then worked as an office boy in a local firm of solicitors. Both the injustice of losing his first job because of his size and the work he saw carried out ignited his passion for law. At the age of 49, and with a wife and family to support, he decided to train as a solicitor through a correspondence course. At 55, Norman finally qualified as a solicitor and decided to set up his own firm; proving that if you believe in yourself and your capabilities anything is possible.
A tradition of care
When you walk into the Thomas Dunton offices today it is hard to imagine such humble roots. Still based on Orpington High Street, every meeting begins with the same question Norman asked all those years before: ‘How can we help you?’ They have grown since those early days and now have 37 members of staff; offering expertise across Business matters, Conveyancing, Family, Personal Injury and Wills & Probate.
Thomas Dunton in 2018
Today, Norman’s daughter Melanie Dunton, along with fellow partners Vernon Hadida and Tessa Bengo, have expanded the firm into one that 92% of their clients would recommend to their friends and family.
Melanie Dunton said that:
‘We live in a world very different from the one in which my father set up the business. As a firm we have had to change and adapt. I get immense satisfaction that grandparents, parents and their children all choose to use our firm as they trust the legal advice that we provide. Local families stay with us and it makes me proud that we can provide practical, cost effective solutions to their legal problems.’
What makes Thomas Dunton different?
The firm has invested heavily to ensure that their IT systems are state of the art. This means they spend more time working with their clients in an efficient way. They only employ professional, legally trained staff so that all clients receive qualified and professional care. No interns, assistants or trainees deal with clients’ cases.
Quality of Service
Thomas Dunton always evaluate their systems and processes to ensure that quality and care are upheld. This is supported through the annual client satisfaction survey and by attaining Lexcel status, the Law Society’s quality mark for excellence in legal practice management and client care. An accreditation that only 15% of UK law firms have achieved.
What does the future hold?
The firm are excited about the future and the legal advice that they can continue to impart to clients. There is also talk of expansion; ensuring that they are still here in 40 years’ time.
Whatever the future holds you can be sure that they will still be starting each client meeting with the greeting ‘How can we help you?’