Some law firms advertise on TV or national newspapers and look to be the experts….

….but can talking to someone at a call centre, possibly hundreds of miles away, give you the quality and personalised service from a local, qualified and independent specialist such as Thomas Dunton ?

Thomas Dunton provide friendly, affordable advice tailored to your own individual circumstances and can deal with all your legal matters professionally from beginning to end.

A local solicitor can provide value for money

Many lawyers are spending large sums on major advertising campaigns and even paying for individual clients to be referred to them by other organisations. In contrast, we concentrate our resources on the service our clients receive — and those clients do our marketing for us.

Consequently our fees are competitive; sometimes there is no fee, such as with a “no win, no fee” agreement. Above all, it is important to look at value. The right advice and the right service can make a big difference to the outcome which can make a big difference to your life.

Less hassle at a difficult time

For a Personal Injury claim, what could be simpler than directly contacting your local Solicitors’ practice, with no ‘middlemen’ and no Claims Management Companies to deal with? We can ensure that your claim is dealt with immediately, efficiently and sympathetically by a qualified Solicitor specialising in that field, not an adviser at a call centre. You can obtain independent advice directly and without delay as well as knowing exactly who is going to deal with your claim.

The importance of meeting your solicitor

Instructing a local Solicitor ensures you can meet them face to face. This is very important in a case of personal injury, where only a meeting will allow the solicitor to see first hand the effect the injury has on you — physically, mentally and financially. You will also benefit from a thorough explanation of technical and legal matters.

Your local Solicitor will also be able to make visits to your home if requested, or even hospital, at your convenience. Instructing a lawyer through a Claims Management Company or from a legal expenses insurer’s panel can mean instructing someone in another part of the country, who will simply speak to you on the telephone or write to you.

The personal touch gives you confidence

Claims Management Companies may engage a number of people on your case and you can become overwhelmed by the large number of people becoming involved.

If you instruct your local Solicitor it will be he/she who deals with your case from start to finish; they will become familiar to you and with the details of your case, thus enabling a more personal, caring service.

The advantages of local knowledge

With a personal injury, being able to meet your Solicitor is important, not least because they are able to see your injuries first hand and even take photographs if appropriate. Also, on many occasions it is necessary to undertake a site inspection of the accident location and a local Solicitor will be in a position to do this easily, thereby gaining a better understanding of how the accident happened; more remote lawyers generally have to rely upon third hand information.

Once your personal injury claim is commenced you may require further treatment such as Osteopathy, Physiotherapy, Podiatry etc and as your local Solicitors we will be more familiar with such local services.

Insurance Company lawyers

In many cases the insurance company acting for the opponent may not make a realistic offer of settlement, so you need an experienced Solicitor who knows straightaway if the offer is too low. An experienced Solicitor will also be able to advise on your out of pocket expenses which may not always be so apparent to others.

Did you know that accident victims who turn down an insurer’s initial offer and seek legal advice get on average 2 – 3 times more compensation? (Source: The Law Society 2013)

Legal expense insurance cover (car or home insurance)

If you have legal expenses insurance cover, then you may be with an insurer who insists on instructing their own panel lawyers. They may be in a remote location, with no option but to deal with everything by telephone or correspondence.

As explained above, the easiest way to understand a personal injury claim is on a face to face basis, using a local professional who knows the area. If your legal expenses insurer will not allow your local Solicitor to act on your behalf, then we can sometimes persuade them otherwise.

In any event, you could still instruct us under a ‘no win, no fee’ agreement, so you still do not pay anything but have the added benefits of obtaining specialist legal advice from your local Solicitor without paying for it yourself.

If you need a specialist in:

Why look further than Thomas Dunton Solicitors?

We shall be pleased to hear from you. Call us now on 01689 822554 or email

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